Return & Exchanges

🔁 Return Eligibility

We want you to be 100% satisfied with your purchase. If you're not happy with your order, you may request a return or exchange within 14 days of receiving your item.

To be eligible for a return:

• The item must be unused, in its original packaging, and in the same condition as when you received it.

• Proof of purchase (order number or receipt) must be provided.

📦 How to Request a Return or Exchange

Please email service@jingqingintl.com with:

• Your full name

• Order number

• The reason for return or exchange

• Photos (if the item is damaged or defective)

We’ll review your request and provide return instructions if approved.

🚚 Return Shipping Costs

• If the return is due to our error (e.g., wrong or damaged item), we will cover the shipping costs.

• For other reasons (e.g., changed mind), customers are responsible for return shipping.

💳 Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Shipping charges are non-refundable unless the return is due to our mistake.

🔄 Exchanges

• Exchanges are allowed if the item is defective or damaged upon arrival.

• If you need a different item or size, please contact us to check availability.

🚫 Non-Returnable Items

The following items cannot be returned:

• Clearance or final sale items

• Gift cards

• Personal care items (for hygiene reasons)

❓Need Help?

If you have any questions about returns or exchanges, we’re here to help.

📧 Email: service@jingqingintl.com
📞 Phone: +852 59041795